This Privacy Policy explains how Mfuleni Moments processes personal data in connection with its photography website, enquiries, bookings, studio production, proof galleries, and file delivery. It applies to visitors, prospective customers, and customers using our services in South Africa.
We use personal data to respond to enquiries, assess product count and usage needs, prepare quotes, arrange product intake or courier delivery, confirm sample setups, produce and edit images, manage proof gallery review, deliver final files, issue invoices or payment confirmations, maintain records, and support service quality and security. We may also use limited data to operate the website and to communicate about the status of a project.
We may share personal data with payment processors, hosting providers, email or form service providers, gallery and file delivery tools, and other operational partners that support the website or studio workflow. These parties are expected to use the information only for the services they provide and to protect it appropriately.
We may disclose personal data to courts, regulators, law enforcement, tax authorities, or other public bodies when required by law or when necessary to protect our rights, respond to a lawful request, or comply with a binding process. We may also share information where needed to prevent fraud, enforce agreements, or address security incidents.
We may process contact details, business or brand information, product details, booking preferences, reference images, shot lists, payment records, delivery instructions, and communications relating to a session. Where relevant, we also process file names, selection choices, and technical information generated when you use the website or private galleries.
We receive data from website forms, email, planning calls, product intake arrangements, proof gallery selections, and edited-file delivery interactions. We may also obtain limited technical data from your browser or device when you visit the site or access a private gallery.
We may use essential cookies to support site operation, session cookies to maintain form or gallery access, and limited analytics or preference cookies where enabled. These cookies help with security, page functionality, and understanding general site use.
You may manage cookies through your browser controls, including blocking, deleting, or restricting them. Some site functions may not work properly if cookies are disabled, especially where a session or gallery access depends on them.
You may ask whether we hold personal data about you, request correction of inaccurate information, object to certain processing where permitted, or request deletion where we are not required to keep the data. Some records must be retained for accounting, contractual, or legal reasons, and we may decline a request to the extent the law allows.
To make a privacy request, use the contact details in this policy and describe the data or transaction concerned. We may ask for enough information to verify the request and to locate the relevant records. If a request cannot be fully actioned, we will explain the reason in general terms.
Retention periods depend on the type of record and the reason it was collected. Booking, payment, and communication records are kept for operational and legal needs, while project files and gallery access data are retained only for the period needed to complete the session, deliver the files, and handle follow-up requests. When data is no longer required, we delete it or de-identify it where appropriate.
Updates take effect when posted on the website unless a later effective date is stated. If a change is material, we may provide additional notice through the site or another reasonable channel before the change applies.
